Bookmark this page and check back here often for our latest training.
See our latest available trainings and go ahead and reserve and pay for your spot. Open to both individuals and companies.
1. JOB SEARCH WORKSHOP
VENUE: Urban Hotel, Ndola
DATE: Monday, 7th August, 2023
PARTICIPATION FEE:
K250 per person (Limited Slots – Book Early To Secure a Place)
OBJECTIVES
To help job seekers assess their skills, learn techniques to effectively “sell” their abilities and locate the job suited to their future career goals. This workshop will help the participant lay the foundation for enhancing their skills and attributes and increase their chances to get noticed.
TARGET GROUP
- College graduates
- University graduates
- Artisans
- Skilled workers
- Young professionals
TOPICS
- Learn How To Build You Self Confidence
- Building Your CV
- Job Search Strategies
- Interview Skills
- Building Your Social Capital
2. CUSTOMER SERVICE EXCELLENCE WORKSHOP
VENUE: Urban Hotel, Ndola
DATES – 8th to 9th of August, 2023
PARTICIPATION FEE: K5,500.00 per person (exclusive of accommodation)
TOPICS:
- Basic Principles of Customer Service Excellence
- Total Quality Management and Customer Service
- Handling Difficult Customers
- Promoting a More Positive Individual Attitude
- Stress Management and Mental Wellness
- The Japanese 5S System – Personal and Occupational Health and Hygiene
TARGET GROUP
- Drivers
- Office Assistants
- Receptionists
- Bank Tellers
- Counter Sales Staff
- Sales Agents
- Logistics Officers
- Security Officers
- Front Office Staff
- Customer Service Assistants
- Customer Service Officers
3. LEADERSHIP & MANAGEMENT SKILLS WORKSHOP
VENUE: Urban Hotel, Ndola
DATES – 8th to 9th of August, 2023
PARTICIPATION FEE: K5,500.00 per person (exclusive of accommodation)
COURSE OUTLINE:
- Transformational Leadership
- Introduction to Total Quality Management
- Emotional Intelligence
- Promoting a More Positive Individual Attitude
- Stress Management and Mental Wellness
- Promoting Diversity, Equity an Inclusion in the Workplace
TARGET GROUP
- Supervisors
- Foremen and Women
- Middle Managers
- Departmental
- Managers
- Line Managers
- Senior Managers